gentle word

I heard some gentle word when I watched TV today. A woman was featured on the TV grogram, who devoted her technic of artificail foot, leg or arm to Rwanda. Because her boyfriend lived there, who has physially handicap in his leg. She was in correspondance with him in Rwanda. As she and he continued writing and reading letters each other, they were in love. Finally, she decided to move to Rwanda to help people who lose their leg or arm because of Rwanda civil war by making artificial leg and arm. So, the gentle word was in his letter. At first, she wrote her annoyance. I supposed that Japanese men told her that was a trivial annoyance. But he didn't say that. He told that her prblem would be settled easily at that time. What a lovely and gentle word!